You're currently on:

Terms of Payment

After placing your order, you will receive an order confirmation via e-mail. You may pay by credit card (VISA, MasterCard, JCB, Diners Club and American Express) or via EPS (for this you need an Austrian bank account). (For prepayment, please see below.)

Your order will be shipped within two days after your order has been placed. Shipping costs and risks are born by the purchaser. Incidental expenses such as customs duties and bank charges are also borne by the purchaser.

 

Prepayment

If you choose to prepay, please transfer the full amount to our bank account. As soon as your payment has been received, we will ship your order.

Account owner: KUNST HAUS WIEN GmbH
Account: 04610770695
Bank number: 14000
Bank name: BAWAG
SWIFT: BAWAATWW
IBAN: AT981400004610770695

 

Packing and Shipping

The costs of packing and shipping can be found under Delivery. If you would like us to use a certain forwarding agency on your own costs, please let us know.

 

Complaints

The purchaser is obligated to inspect the goods for identifiable defects immediately upon delivery and to notify us of any existing defects in writing without delay but at the latest within seven days of delivery. See Terms and Conditions.

If you wish to return goods, please contact us first and send the goods back in the original packaging. Transport damage claims should be made immediately to the carrier. For deliveries of valuable goods, we advise you to purchase cargo insurance.

 

 

Shipping Costs

Austria € 4.00

Germany € 6.00

other countries: see calculation on your order or our Shipping page

Contact

Please call us

Shop:  +43 1 712 04 91 14
Daily, 10 a.m. to 6 p.m.
 

Shop Office (Orders & Information): 
+43 1 712 04 95 ext. 27
(Weekdays 9 a.m. to 5 p.m.)

or send us an e-mail: museumshop@kunsthauswien.com